Refund policy

RETURN & REFUND POLICY

The basics You have 30 days from delivery to request a return or exchange. - Items must be unused and in their original packaging with all tags and accessories. - Once we receive and inspect your return, refunds go back to your original payment method within 5–10 business days. How to start a returnEmail us at lovowl2010@gmail.com with your order number and the reason for the return. We'll send you the return address and next steps. Return shipping- Our mistake (wrong item, damaged, or defective on arrival): we cover return shipping and send a replacement or refund — your choice.- Changed your mind: you're responsible for the return shipping cost, and the original shipping fee is non-refundable. Items that can't be returnedFor hygiene reasons, personal care and beauty items can't be returned once opened. Final-sale and clearance items are marked as such and can't be returned. ExchangesWe can't do direct exchanges — return the original item for a refund, then place a new order for the item you want.